Push Notification FAQs

1. How do I enable push notifications for my app?

Answer:

To enable push notifications:

  • Ensure that the app is bookmarked or installed on your device's home screen for easy access. The app should appear with the name of the brand you are associated with. If this hasn’t been done yet, visit the brand’s website using your browser and save the URL as a bookmark or add it directly to your home screen. This step is essential for seamless access and proper branding.
  • Open the app and follow the prompt to allow notifications (if applicable)
  • Enable notifications in the device settings under the app name if the prompt does not appear.

2. Why am I not receiving push notifications on my device?

Answer:

Common reasons include:

  • Notifications are disabled for the app. Check your device’s notification settings.
  • Your device may not support push notifications (e.g., some iOS versions).
  • The app might not be running or properly installed. Ensure the app is added to the home screen.
  • Internet connectivity is required to receive push notifications.
  • You have multiple devices where the app is installed and received on a different device

3. Which browsers and devices support web push notifications?

Answer:

Push notifications are supported on:

  • Android: Chrome
  • iOS: Safari supports limited web push notifications starting from iOS 16.4. Chrome

Ensure you’re using the latest browser version for compatibility.

4. How do I manage or turn off push notifications for the app?

Answer:

To manage or disable notifications:

  • Go to your device’s Settings > Notification Preferences.
  • Enable or disable the notifications you want/don’t want to receive

5. What happens if I uninstall or remove the app from my home screen?

Answer:

If you uninstall the app:

  • Push notifications will stop immediately.
  • To re-enable, reinstall the app from the browser and allow notifications again.

6. Can I customize the notifications I receive?

Answer:

Yes, customization options depend on the app’s settings:

  • Check the app’s notification preferences under its settings menu.
  • Select categories or types of notifications you want to receive.

7. Are there any limitations on web push notifications?

Answer:

Yes, limitations include:

  • Notifications may not work if the app is inactive or closed (device/browser-dependent).
  • Some browsers may have stricter limitations on notification frequency.

8. How do I check if the push notification feature is working?

Answer:

To test:

  • Go to the notification preference under settings in the app and under devices check if your device is listed. If listed, it means your device has push notifications enabled
  • Verify you’ve enabled notifications and have an active internet connection.

9. Will push notifications drain my battery or use a lot of data?

Answer:

Push notifications are designed to be lightweight and consume minimal data and battery. However, frequent notifications may have a minor impact. 

10. What should I do if notifications are delayed or inconsistent?

Answer:

Delayed notifications may result from:

  • Network connectivity issues.
  • Battery saver mode or focus modes restricting background activity.
  • Browser/device-specific quirks. Ensure the app is not restricted in settings.

Try refreshing the app or reinstalling it to resolve persistent issues.

11. Why does the "Allow Notifications" prompt not appear when I install the app?

Answer:

This could happen due to:

  • The browser not automatically triggering the permission prompt.
  • Notification permissions already being denied for the app in browser settings.
  • The app not requesting notifications correctly due to a bug or outdated implementation.

Solution:

  • Manually enable notifications in the browser or device settings.
  • Clear the site’s settings/cache in the browser and try again.
  • Enable notifications from the option in the hamburger menu

12. What should I do if I see a "Push notifications are blocked" error?

Answer:

This error means the browser has denied notification permissions for the app.

Solution:

13. Why do I receive duplicate notifications on my device?

Answer:

Duplicate notifications may occur if:

  • The app is installed on multiple browsers/devices under the same account.
  • The notification subscription was not cleared when reinstalling the app.

Solution:

  • Ensure only one instance of the app is installed and remove duplicate subscriptions via the app’s settings under notifications preference
  • Check the devices that have subscriptions and remove the ones that are not in use.

14. Push notifications are working on Android but not on iOS. Why?

Answer:

Push notifications for web apps on iOS require Safari (starting from iOS 16.4) and may not work on other browsers due to Apple’s restrictions.

Solution:

  • Verify you are using Safari and have the latest iOS version.
  • Confirm notification permissions for Safari under Settings > Notifications.

15. Why are notifications showing with incorrect branding (icon/name)?

Answer:

You might have installed the app with older brand icon or the brand may not have correctly configured the branding name and icon.

Solution:

  • Uninstall and install the app again
  • Reach out to your brand and inform about the incorrect icon/name.